Return Policy
Madeline Love gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 14 days* of the receipt date.
Please carefully review our policy. If you have any questions please email info@madelinelove.com to contact our customer service team.
OVERVIEW:
- All returns must be returned *within 14 days* of the receipt date.
- Returns are for Store Credit only and issued via email as an E-gift card.
- Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
- FINAL SALE items are not eligible for return or exchange. See list below.
- Orders cannot be changed, modified, or canceled after a ship label is created.
FINAL SALE:
- Face Masks
- Gift Cards
- Hats or Hair Accessories
- Intimates, Tights or Hosiery
- Gloves, Scarves or Earmuffs
- Jewelry
- **Items returned in poor condition will be sent back to the customer as Final Sale.
RETURNS
Madeline Love accepts Returns *within 14 days* of the receipt date.
- Eligible returns are for Store Credit only. Store credit is issued in the form of a madelinelove.com E-gift card.
- No refunds will be issued.
- Shipping is non-refundable unless there was a mistake on our end.
- For eligible return items, send us the item(s) you wish to return for a RMA, via email info@madelinelove.com and include your order number.
- Once the return authorization is approved, send the items directly (we recommend using USPS) keep the tracking number of your return for proof of delivery and for your records, please include a copy of the invoice in the package.
- Email us at info@madelinelove.com and provide the tracking info so we can keep track of the return and process one it arrives.
- All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.
- Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued. The automated email will be sent to the email address used to place the order – we cannot change this!
**If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.
GIFT CARD / STORE CREDIT
If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder.
- E-gift card codes and store credit codes will expire 5 years from the date issued.
- If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout.
- Your use of the Gift Card constitutes your agreement to our Terms & Conditions
DAMAGED OR DEFECTIVE ITEM
If you received a defective item, email our customer service team info@madelinelove.com within 3 business days of receiving your order, please make sure to include images of the damage.
MISSING OR INCORRECT ITEM
If you were sent incorrect items or are missing items from your order, please contact our customer service team info@madelinelove.com within 3 business days of receiving your order, so we can get that mishap sorted out for you!
CANCELLING OR CHANGING YOUR ORDER
Once an order has been placed, it can be canceled or changed before the shipping label is created.
ADDING ITEMS TO AN ORDER
We cannot add additional items to your order once it has been processed. If it is within 24 hours of your previous order, contact our customer service team immediately and include both order numbers in your message. We will do our best to waive the shipping fee on this additional order.
PRICE ADJUSTMENTS
Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.